Customer Support

The help you need, when you need it

We Have Your Back

Our Justice Systems support team is passionate about our commitment to customer service. We focus on getting to the root of every problem efficiently and providing a resolution as quickly as possible. If you have an issue or question about your Justice Systems solution, our customer support team is here to help.


Software Vulnerability Update (CVE-2021-44228): Finvi/Justice Systems is tracking a new vulnerability which affects the Java logging log4j library. To get a copy of the advisory, please contact your JSI Client Success Manager or email support:

Download Data Sheet

Remote Support for Customers

Help Desk

Our frontline help desk specialists are on call with friendly, knowledgeable expertise grounded in real-world experience. Your representative will answer your questions, advocate on your behalf, and coordinate the appropriate software and technical support to solve issues quickly.

Technical Support

Our team of technicians, programmers and analysts has extensive experience working with courts of all sizes and understands the kinds of challenges your team faces. From installation to ongoing support, we are here to make sure your Justice Systems solution runs smoothly.

Support Options

  • Technical support
  • Pre-installation support
  • Installation support & setup assistance
  • Assist in scoping hardware
  • Database installation
  • Database tuning
  • Product installation
  • Disaster recovery
  • Business continuity planning